Privacy Policy | First Choice Solar Adelaide
First Choice Solar is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to First Choice Solar, its directors, employees and contractors (referred to as the Company, we, us or our).
What Personal Information We Collect
We may collect personal information from customers and prospective customers, employees and job applicants, contractors and suppliers, shareholders and other individuals who interact with our business.
The types of personal information we may collect include your name, address, email address, phone number, organisation or company details, identification information, payment and billing information, credit information where relevant and marketing preferences.
We only collect information that is reasonably necessary for our business operations and the services we provide.
How We Collect Personal Information
Personal information may be collected in several ways including contact forms on our website, phone enquiries, emails, written forms, in-person discussions, online enquiries, publicly available sources and third parties such as referees, organisations or service providers.
Website Data Collection
When you visit our website certain information may be collected automatically including your IP address, browser type, pages visited, date and time of access and referring website. This information helps us analyse website traffic and improve our website and services.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. Cookies generally do not identify you personally but may collect anonymous usage information. You can disable cookies through your web browser settings if you prefer.
How We Use Personal Information
We collect and use personal information for purposes including providing solar installation services and related products, responding to enquiries and providing quotes, managing customer relationships, verifying identity, processing payments and accounts, maintaining records, improving our services, sending marketing communications where permitted by law and complying with legal obligations.
You may opt out of receiving marketing communications from us at any time.
Disclosure of Personal Information
We may disclose personal information to employees and contractors of First Choice Solar, service providers who assist with business operations, professional advisers including accountants, lawyers and consultants, banks, insurers and payment processors, government authorities or regulators where required by law and credit reporting agencies where credit services are provided.
All third parties handling personal information on our behalf are required to maintain confidentiality and comply with privacy laws.
Credit-Related Personal Information
In certain circumstances we may collect and handle credit-related personal information, particularly where commercial credit arrangements are involved.
This may include information obtained from credit reporting bodies such as Equifax (formerly Veda) and Dun & Bradstreet.
Credit-related information may be used to assess credit applications, manage credit arrangements, recover outstanding debts and verify financial information.
Individuals have the right to request credit reporting bodies not to use their information for direct marketing purposes or where they believe they are victims of fraud.
How We Store and Protect Personal Information
We store personal information in both electronic and hard copy formats. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include secure servers and systems, restricted staff access, secure storage of physical records and internal data protection procedures.
Personal information is destroyed or securely deleted when it is no longer required.
Access and Correction of Personal Information
You may request access to personal information we hold about you and request corrections if the information is inaccurate.
Requests should be made in writing to our Privacy Officer. We may require identity verification before providing access.
In some circumstances a reasonable administrative fee may apply.
Overseas Disclosure
We do not generally transfer personal information outside Australia. If overseas disclosure is required it will only occur with your consent or where permitted by law.
Complaints
If you believe we have breached the Australian Privacy Principles you may lodge a complaint with us.
Privacy Officer
First Choice Solar
2C Bennet Ave
Melrose Park SA 5039
We will respond to your complaint promptly.
If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The updated policy will be published on our website.